FAQ

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfilment warehouses pack your ordered item(s) and ship them out as soon as possible. Once you order has been shipped, you will receive a tracking number for your order. You may also visit our website at any time and click on our Order Status page to check the latest status of your shipment. If you did not receive the order tracking number or any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

Q: How long does shipping take?

A: Our warehouses are located around the world, which means we can liaise directly with manufacturers and get you the best prices possible. For domestic orders in New Zealand, it will normally take 14 to 21 business days (but please allow up to 30 days). For international orders, please allow up to 30 days.

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy their shopping experience with us.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be removed.

Q: How do I order on your website?

A: Simply find the product you want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does Beyond Design Gifts provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find the product damaged, contact us immediately. We will do all we can to ensure that you have the best shopping experience. You can simply contact us and we'll get it addressed!

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us at support@beyond-design.co.nz and we will get back to you as soon as possible.